Frequently Asked Questions
Sweet answers to your most pressing questions.
How do you ensure candy stays fresh during shipping?
We use specialized climate-controlled packaging and expedited shipping for heat-sensitive items to ensure your treats arrive in perfect, melt-free condition.
Can I customize a gift basket or candy assortment?
Absolutely! You can use our 'Personalized' section to create custom mixes, upload photos for chocolate bars, or build a bespoke gift box tailored to your recipient's tastes.
Do you offer options for dietary restrictions?
Yes, we offer a wide variety of curated collections including Sugar-Free, Gluten-Free, Vegan, and Kosher options. Please check the 'Dietary' filter on our shop page.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on candy. However, if your order arrives damaged or incorrect, please contact our Sweet Support team within 48 hours for a replacement.
How long will it take for my order to arrive?
Standard processing takes 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days. Overnight shipping is available for last-minute sugar cravings.
Do you offer bulk discounts for events or corporate gifting?
We love a party! We offer tiered pricing for large volume orders and corporate gifting programs. Please visit our Corporate Inquiry page for more details.