Returns & Exchanges

Due to the perishable nature of our sweets, Dylan's Candy Bar does not accept returns on food items, but we are committed to ensuring your experience is nothing short of magical. If your order arrives damaged or incorrect, please contact our Sweet Support team within 7 days of delivery for a resolution.

Return Process

• 1.
  Inspect Your Treats

  Upon arrival, please carefully inspect your package for any signs of damage or missing items from your order confirmation.

• 2.
  Contact Sweet Support

  Email our customer service team with your order number and clear photos of the damaged product or the shipping discrepancy.

• 3.
  Review Process

  Our team will review your claim within 48 business hours to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, a replacement shipment will be prioritized or a credit will be issued to your account for future candy cravings.